Privacy Policy

1. Definitions

• 1/1. Limo: The electronic application owned by Shareeki Ride Hailing Company that provides transportation services through its various digital platforms.
• 1/2. Privacy Policy: Refers to this document, which explains how personal information of users is collected, used, and protected when using Limo apps for riders and drivers.
• 1/3. Terms and Conditions of Use: Refers to the rules governing the use of the Limo electronic application, which can be accessed at http://www.mylimoapp.com/.
• 1/4. User: Any person using the Limo app, whether a rider or driver, whether they create an account on the platform or are merely a visitor, who accesses any services or products available through the app by any means.

2. Information We Collect

• 2/1. Personal Information: We collect rider and driver information such as name, email address, mobile number, payment details, and other necessary data to ensure accuracy and speed.
• 2/2. Vehicle Information: Information related to vehicles on the Limo app is collected, including make, model, year, license plate, periodic inspection, insurance, and registration documents.
• 2/3. Location Information: Your location data is collected and processed to provide ride services, including during the use of the app and throughout the trip.
• 2/4. Usage Information: We collect information related to your use of the Limo app, such as trip details, fares, payment methods, features used, and preferences.
• 2/5. Data Archiving: All Limo user data is archived and preserved when an account is deleted.
• 2/6. Device Information: Device information may be collected to access the Limo app, such as device model, operating system, settings, and characteristics.
• 2/7. User Ratings: Ratings are collected to maintain quality and provide the best experience for users.
• 2/8. Communication Data: Information exchanged between you and our support team, or between riders and drivers, is collected and stored.
• 2/9. Dash Cameras: Some vehicles operating on the Limo platform may be equipped with dash cameras that record inside the vehicle for safety purposes, driver and rider protection, complaint handling, and incident investigation. These recordings may include video and audio in accordance with applicable regulations. All recordings are handled confidentially and are only shared when necessary, such as legal requests, official investigations, or safety-related cases, and are retained for a limited period before being securely deleted. By using Limo's services, you acknowledge and agree to the possible presence of such recordings inside the vehicle and their use for the purposes stated above.

3. How We Use Your Information

• 3/1. Service Provision and Improvement: Your information is used to provide ride booking services, process transactions, and improve overall user experience, such as optimizing trip routes, forecasting demand, and enhancing app features.
• 3/2. Communications: We may use your contact information to communicate regarding your account, trip confirmations, updates, and promotional offers.
• 3/3. Safety and Security: Your information is used to ensure the safety and security of Limo services, including identity verification, monitoring fraudulent activities, and complying with safety regulations.
• 3/4. Customer Support: We use the information you provide to respond to inquiries, resolve issues, and provide customer support, including analyzing past communications to improve service.
• 3/5. Analytics and Research: Aggregated and anonymized data may be used for analytics and research to understand user behavior, preferences, and trends.

4. Sharing Information

• 4/1. With Drivers: Limo may share your name, profile picture, location, and any data that helps the driver provide the service.
• 4/2. Payment Processing: Payment details are shared with third-party payment processors to handle transactions according to Payment Card Industry (PCI) security standards.
• 4/3. System and Legal Compliance: Information may be disclosed in response to legal requests, to enforce policies, or to protect rights, safety, or property, including official and regulatory authorities.

We do not sell user data to third parties.

5. Account Management

• 5/1. Account Information: You can view and update your account information directly through the Limo app, or contact us to archive your account.
• 5/2. Location Services: You can manage location services via your device settings; disabling them may affect service provision.
• 5/3. Communication Preferences: You can manage microphone, call, and notification permissions through the app settings or contact us for assistance.

6. Data and Information Security

• 6/1. Security Measures: We implement security procedures to protect your personal information from unauthorized access, disclosure, or alteration.
• 6/2. Disclaimer: Limo strives to protect your information and will make reasonable efforts to do so. In case of a breach, relevant authorities will be notified. Users are requested to report any suspicious activity immediately.

8. Privacy Policy Updates

• 8/1. Limo reserves the right to update or modify the privacy policy at any time.
• 8/2. Users will be notified of changes, and continued use after modifications constitutes agreement to the updated policy.

9. Transparency and Data Handling

• 9/1. We collect information transparently and for specific purposes to provide transportation services and enhance user experience.
• 9/2. User information is only shared when necessary to provide the service, such as sharing trip details with the assigned driver.
• 9/3. We respect users' rights to access, correct, or delete their information in accordance with applicable policies.

7. Data Retention

Limo retains personal information only for the purposes stated in this policy.